We want you to love your purchase. If something isn't quite right, we're happy to help! Our Return & Exchange Policy varies slightly depending on whether your purchase was made online or in one of our stores. Please review the section that applies to your purchase.

Online Purchases

We accept returns and exchanges on eligible full-priced and non-clearance U.S. orders purchased from splashonmain.com when requested within 14 days of delivery. Eligibility Conditions & Exclusions apply. 

Online purchases must be returned through our online return process and cannot currently be returned or exchanged in-store.

Please note: International orders are not eligible for return or exchange at this time.

In-Store Purchases

Our stores accept returns and exchanges within 14 days of purchase on eligible full-priced merchandise purchased in-store. Eligibility Conditions & Exclusions apply. All in-store returns and exchanges must be accompanied by the original receipt.

Please note: Swimwear (of any kind), gift cards, and sale items purchased in-store are not eligible for return, exchange, or store credit.

 

Return & Exchange Eligibility

Conditions

Whether your purchase was made online or in-store, eligible items must be returned in their original condition, with all original tags attached and any sanitary protection liners in place. Splash on Main does not offer a warranty on merchandise after the original tags have been removed and is not responsible for damage that occurs after tags have been removed.

We do not accept items that have been:

• Worn
• Washed
• Altered
• Soiled or stained
• Damaged
• Abused or otherwise mishandled

When trying on garments, please take care to avoid makeup, deodorant, tanning products, bodily fluids, or other substances that may stain or damage the item.

We strongly recommend keeping your underwear on when trying on garments until you are sure the fit and style are right for you.

Items received in unacceptable condition will be rejected. For online returns, the item will be returned to the customer at the customer's expense, and no refund, exchange, or store credit will be issued.

Exclusions

Some items are considered final sale and cannot be returned or exchanged. Final sale exclusions may vary depending on whether your purchase was made online or in-store.

This includes:

• Swimwear of any kind purchased in-store
• All sale items purchased in-store
• Items specifically marked FINAL SALE purchased online or in-store
• Gift cards

Certain products may have additional return restrictions. When applicable, these will be noted on the product page.

 

Starting an Online Return or Exchange

For eligible orders, you can submit a return request by following the steps below. 

Submit a Return Request

1. Check your order confirmation email or go to My Account to view your order and click Return to get started.
2. Select the item(s) you would like to return.
3. Select a return reason and add a note for our team.
4. Click Submit request.

If your request is approved, you'll receive an email with return shipping instructions. A $6.95 return shipping fee will be deducted from the refund for all approved mail-in returns of online purchases. In-store returns are always free.

Submit an Exchange Request

To request an exchange for the same item in a different size or color, please reach out to office@splashonmain.com for assistance. Customers are responsible for return shipping. If you would like to exchange for another item, you will need to return current item and place a new order for the desired item.

Exchanges are subject to availability. 

Refunds

We process refunds as quickly as possible. After your returned item is received and inspected, your refund will be issued to the original payment method. Once processed, please allow up to 10 business days for the funds to be reflected in your account. Exact timing can vary depending on your bank or payment provider.

If a returned item does not meet our return conditions, the return will be rejected and no refund or credit will be issued. The item will be returned to you at your expense.

 

Gift Purchases

If an eligible item was marked as a gift when purchased online and shipped directly to you, you will receive store credit for the value of your return rather than a refund to the original payment method.

Once the returned item has been received and approved, a gift card will be mailed to you or sent electronically.

 

Defective or Missing Items

If you receive an item that appears to be defective or an item is missing from your online order, please contact us at office@splashonmain.com within 48 hours of delivery so we can review the issue and assist with the appropriate resolution.

Please include your order number and, when applicable, photos or details showing the issue.

False claims regarding defective merchandise may result in the item being returned to the customer at the customer's expense.

Need Help?

We're here to make the return and exchange process as easy as possible. If you need assistance, please email office@splashonmain.com and we'll be happy to help!