Frequently Asked Questions

Ordering & Payment

Can I change or cancel my order?

If you’d like to make a change to or cancel your order, please email us at office@splashonmain.com, and we will do our best to help. However, due to our commitment to swift order processing, we cannot guarantee that we’ll be able to accommodate your request before your order is processed for shipment. Once the order has been shipped, our standard return policy will apply. Thank you for your understanding.

What payment methods do you accept?

We accept a wide variety of secure payment methods to make your checkout experience as smooth as possible. You can pay using any of the following options:

Digital Wallets & Express Checkout: Shop Pay, Apple Pay, Google Pay, and PayPal.
Credit & Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.
Buy Now, Pay Later: Shop Pay Installments (available on qualifying orders).

If I place an order, when will I be charged?

Payment is processed at the time your order is placed. For security purposes, we do not store payment information.

Is my payment information secure?

Yes, absolutely! All transactions are encrypted using Transport Layer Security (TLS) technology and processed through a PCI-compliant payment gateway. Your full card details are never stored on our servers.

When will my order ship?

We strive to ship all orders placed before 12 p.m. on the same business day, though please allow up to 1-2 business days for your order to be fully processed for shipment. We ship orders from splashonmain.com Monday through Friday. Orders placed on weekends, holidays, or expedited orders placed after 12 p.m. EST will be shipped within the following 1-2 business days.

Please note that occasionally, items listed on our online store may become unavailable due to high demand or inventory discrepancies. In such cases, your order may be cancelled, and a full refund will be issued promptly.

What should I do if I receive a defective item or an item is missing from my order?

If an item from your online order appears to be defective or is missing, please email office@splashonmain.com within 48 hours of delivery so we can review the issue and help determine the appropriate resolution.

Please include your order number and, if applicable, photos or details showing the issue.

Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic orders of $150 or more.

How much does shipping cost?

Our domestic shipping options are:

Standard (3–5 business days): $6.95
Priority (2–3 business days): $15
Express (Overnight): Calculated at checkout*

*Express shipping rates are calculated at checkout based on your destination, package weight, and selected shipping method. You’ll see the shipping cost before completing your purchase.

Do you offer international shipping?

Yes! We offer international shipping, with rates calculated at checkout based on your destination and package weight. Some locations may not be eligible for shipping. If you’re unable to complete your order at checkout, please email office@splashonmain.com to see if we can assist.

*The recipient is responsible for all customs fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.

How can I track my order?

Once your order has shipped, we’ll send you an email with tracking information so you can follow your package and anticipate its delivery. If you do not receive a shipping confirmation within 3 business days, please email office@splashonmain.com for assistance.

What should I do if my package says delivered but I can't find it?

If your package shows a delivered status but you can't find it, your carrier may have placed it in a safer location. Please check around your delivery location and with household members or neighbors. Be sure to also confirm that your shipping address is accurate.

*Please note: Customers are responsible for providing a safe and accurate shipping address. Splash on Main does not replace or refund stolen packages that have a delivery confirmation.

Are shipping and delivery times guaranteed?

We do our best to get your order on its way quickly! Most orders ship within 24 hours, but processing times can vary. While we provide estimated delivery timeframes, we cannot guarantee a specific delivery date. Once your order is on its way, carrier delays or other unforeseen circumstances may affect the delivery time.

Please keep in mind that Priority (2–3 business days) and Express/Overnight shipping refer to the transit time once your order has shipped. They do not include order processing time.

Returns & Exchanges

Can I return my order?

We accept returns and exchanges on full-priced and non-clearance U.S. orders purchased from splashonmain.com when requested within 14 days of receipt. Conditions apply. Items must meet all conditions, including having original tags and sanitary protection liners attached.

This policy applies to purchases made through splashonmain.com. For complete eligibility requirements, exclusions, and information about in-store purchases, please see our Return & Exchange Policy.

How do I request a return?

For eligible orders, follow the steps below to submit your request:

Check your order confirmation email or go to My Account to view your order and click 'Return' to get started.
Select the Item(s) you want to return.
Select a return reason and add a note for the store.
Click 'Submit request'.

If your return request is approved, you will receive an email with return shipping instructions. Please review our [Return & Exchange Policy] for complete eligibility requirements and exclusions.

Need help with your return? Please reach out to office@splashonmain.com. Our team is happy to assist!

Can I exchange my order?

We accept exchanges on full-priced and non-clearance U.S. orders purchased from splashonmain.com when requested within 14 days of receipt. Conditions apply. Items must meet all conditions, including having original tags and sanitary protection liners attached.

When will I receive my refund?

We process refunds as quickly as possible. After your returned item is received and inspected, your refund will be issued to the original payment method.

Once processed, please allow up to 10 business days for the funds to be reflected in your account. Exact timing can vary depending on your bank or payment provider.

Do you accept international returns?

Unfortunately, we are unable to accept returns for international orders at this time.